Frequently Asked Questions

Everything you need to know about our world-famous cookies.

How are the cookies shipped to ensure freshness?

Our cookies are baked fresh daily and packed in our signature blue bags. We use expedited shipping methods to ensure they arrive at your doorstep with their soft, gooey centers intact.

Can I reheat my cookies once they arrive?

Absolutely! To enjoy that fresh-from-the-oven experience, we recommend heating your cookies in a 350°F oven for 5 to 10 minutes until they are warm and melty.

Do you offer gluten-free or vegan options?

Yes, we offer a delicious Chocolate Chip Walnut Cookie that is gluten-free. At this time, we do not have a vegan cookie option, but we are always experimenting in our kitchen.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact our team within 14 days and we will make it right.

Do you offer nationwide shipping?

We sure do! We ship our cookies to all 50 states via FedEx. You can select your preferred delivery date during the checkout process.

How long do the cookies stay fresh?

Our cookies are best enjoyed within 2 days of arrival. If you want to save them for later, they can be stored in an airtight container in the freezer for up to one month.