Returns & Exchanges

Due to the perishable nature of our fresh-baked cookies, we are unable to accept returns or exchanges. However, if your order arrived damaged or did not meet your expectations, we are committed to making it right.

1

Document the Issue

Take clear photos of the packaging and the cookies if your order arrived damaged or incorrect within 24 hours of delivery.

2

Contact Customer Support

Email our team at [email protected] with your order number and the photos of your delivery to initiate a claim.

3

Review Process

Our bakery team will review your request within 1-2 business days to determine the eligibility for a replacement or store credit.

4

Resolution

Once approved, we will immediately process a fresh shipment of your favorite cookies or issue a credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing